Insights & Strategies for Digital Agencies

Expert advice on project management, billing, and client communication to help your agency run smoothly.

From Click to Client Series
May 30, 2025
| by Darren Clark
The Client Churn Trap: And the Systems That Fix It

This article is part of the From Click to Client series, exploring how smart operational systems create client retention, not just revenue.

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Billing Best Practices
May 30, 2025
| by Darren Clark
The Bottleneck You’re Not Tracking: How Manual Billing Can Kill Growth

Most agencies think about scaling in terms of new business, team hires, or delivery workflows. But billing? It’s often treated as an afterthought—until the gaps start costing real money.

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From Click to Client Series
May 30, 2025
| by Darren Clark
From Click to Client: The Silence After the Pitch Why Great Leads Still Ghost You

This article is part of the From Click to Client series—exploring how smart operational systems turn interest into income.

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Billing Best Practices
May 30, 2025
| by Darren Clark
Billing Automation: What to Look for in Agency-Specific Tools

Generic billing tools aren’t built for how agencies work — they cause delays, scope misalignment, and admin overload. Agencies need automation tools tailored to project-based work to streamline billing and improve cash flow. Look for software that:

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Billing Best Practices
Everything
May 30, 2025
| by Darren Clark
Milestone Billing - Grind or Game Changer?

Milestone billing is often praised as the answer, bringing structure to payments and ensuring businesses get paid progressively.

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From Click to Client Series
Everything
May 30, 2025
| by Darren Clark
From Click to Client: Why Invoicing Can Make or Break Client Relationships

This article is part of the From Click to Client series—exploring how smart operational systems improve client relationships.

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